Bill Pay FAQs
Q. How do I enroll in Bill Pay?
A. Once you have logged in to OnLine Access, select the “Pay Bills” tab. You will be required to accept the Bill Pay terms and conditions. Once accepted, you will have the option to pay bills online within 24-48 hours.
Q. From which accounts can I pay bills?
A. You will have access to pay bills from all of your checking and money market accounts.
Q. What are e-bills?
A. e-bills are presented to you electronically by the biller through your Bill Pay account. e-bills will display the date and amount due as presented by the biller. The amount can be edited, but the due date is not editable. A customer cannot have the same biller set up with two different financial institutions. e-bills are limited to one per household.
Q. Can I view my pending Bill Payments?
A. Yes. You can view any bill payments that have been scheduled but not yet processed. These appear in the Pending Bill Payments section under Account Activity (by account). Pending payments can also be viewed in the Bill Pay section of OnLine Access.
Q. How are payments sent to each biller?
A. There are three payment methods: 1) laser check, 2) corporate check or 3) true electronic payments. Please refer to the OnLine Access Terms and Conditions for more details about the suggested types of payments that can be made through OnLine Access Bill Pay.
Q. Is Bill Pay free?
A. The Bill Pay service itself, is free. However, if making payments from certain accounts, such as Health Savings Accounts, there may be a minimal service fee that applies to that type of account.
Q. Can I use Bill Pay if I have a foreign mailing address?
A. No. The address must be within the United States. Payments cannot be made to billers with a foreign address.
Q. Who do I contact for customer support?
A. Please contact OnLine Access Support at 1-866-518-4721.
